FAQ

What kind of stones do you use in your jewelry?
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At Forever Jewellery we only use semi-precious gemstones. We never use anything artificial or synthetic. The semi-precious stones used include rubies, emeralds, blue sapphires, iolite, citrine, amethyst, zircon, black onyx, tigers’ eye, khambatis, yellow sapphires, aquamarine, cornelian, rose quartz, smoky quartz, corals, turquoise and peridot. All pearls are genuine fresh water pearls.

What is the price range of your jewelry?
The prices of our jewellery range between £10.00 to £100.00 or equivalent currency.

How can we buy your jewellery on wholesale?
Kindly contact our office for wholesale information or you may email info@foreverjewels.co.uk. Please see Contact us for details.

How should the jewellery be kept and maintained?
Please maintain your Forever Jewellery as you would store your gold and diamond jewellery. We always recommend that you use the packaging material provided with every order, to store your jewellery for its long life. Keep the Jewellery out of direct sunlight and perfume.

What if I don’t like what I receive in the mail?
We understand that it is difficult to order something online specially without seeing it and that’s why we offer you an exchange policy which entitles you to exchange any product bought from online or mail order catalogue. You may also exchange your jewellery for a product on our website, which we constantly update or from our future mail order catalogues. Please see Returns & exchanges policy for further details.

What if the jewellery is defective when I receive it?
In the unfortunate event where we have shipped you a broken or defective item, we will gladly exchange/replace it within 14 days of receiving it. Please ensure you contact us within the 14 day period, either by email on sales@foreverjewels.co.uk or by contacting the customer services.

I had placed an order online and haven’t received it as yet. When will I receive my order?
You may track your order by calling our Head Office between 9.30am - 5.30pm. You may also email sales@foreverjewels.co.uk and one of our representatives will be glad assist you. 

How will you deliver my order?
Your orders will be delivered via a reputable courier company. Please note that all orders require a signature for release